Refund policy

We want you to love what arrives. If something isn't right, here's how it works.

Can I return something if I change my mind?

Yes - unopened, unused items can be returned within 14 days of delivery. Return postage is for your account, and we'll refund you once the item reaches us safely. We can't accept opened bath or body products unless they're faulty.

My order arrived damaged or faulty. What now?

We're sorry - that shouldn't happen. Email us within 7 days of delivery with a photo, and we'll arrange a replacement or a full refund at our cost, within reason. 

How do I start a return?

Email us at info@logn.co.za with your order number, and we'll guide you through it.

When will I get my refund?

Once we've received and checked the returned item, refunds are processed within 2–5 business days, back to your original payment method.