Shipping
Where do you deliver?
We deliver across South Africa. We don't currently ship internationally. If you're outside South Africa and would like to order, email us and we'll see what's possible.
How much does delivery cost?
Delivery is a flat R90 per order, and it's free on orders over R700. Your exact rate is shown at checkout before you pay.
How long will my order take?
We pack and send your order within 1–2 business days. From there, delivery usually takes 2–4 business days to main centres and 3–5 business days to outlying areas. You'll get a tracking link by email as soon as your parcel is on its way.
Who delivers my order?
We send with The Courier Guy, a trusted South African courier, door to door.
Can I collect my order instead?
Free local delivery in Stilbaai is available - choose “local delivery" at checkout, or contact us to arrange.
Returns & refunds
We want you to love what arrives. If something isn't right, here's how it works.
Can I return something if I change my mind?
Yes - unopened, unused items can be returned within 14 days of delivery. Return postage is for your account, and we'll refund you once the item reaches us safely. We can't accept opened bath or body products unless they're faulty.
My order arrived damaged or faulty. What now?
We're sorry - that shouldn't happen. Email us within 7 days of delivery with a photo, and we'll arrange a replacement or a full refund at our cost, within reason.
How do I start a return?
Email us at info@logn.co.za with your order number, and we'll guide you through it.
When will I get my refund?
Once we've received and checked the returned item, refunds are processed within 2–5business days, back to your original payment method.